Refund Policy

---

  In the unlikely event that you are dissatisfied with your purchase, please follow the simple returns procedure. 

Contact us as soon as possible by email but latest within 14 days, giving details of the product, when purchased and describing the fault. 

We may ask for pictures or short video clips to verify faults.

 All items must be unused and in a fit condition for resale. 

Always keep your invoice as this is your proof of sale.

If you return an item which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition.
 

All guns are, unless otherwise stated, second hand in  good serviceable working condition. 

All USED guns DO NOT come with any warranty nor is any warranty implied. 

A full description of each gun is provided on our sales web site along with videos on our You Tube channel.

PLEASE NOTE: We have video evidence of all fire arms fully working before they leave our workshop.

These videos are posted on line on our sales web sites.

Genuinely faulty goods, proven faulty by the purchaser, will be credited in full for the item and including return P&P. 

Unless you agree otherwise the refund will be by the same payment method. No fees. We may make a deduction if the goods have lost value because you have handled them more than was necessary to establish their nature, characteristics and functioning.

Returns cannot be considered after 14 days from date of purchase. You will be credited for the purchase price excluding any carriage costs for any item which is not faulty within this time. This does not affect your statutory rights.

Returning  a parcel is your responsibility. 

You are responsible for the postage for the return parcel. 

May we strongly recommend you send it recorded post or by courier and that it is tracked and insured. 

Lost items in the post sent by customers will remain the customers sole responsibility until delivery is taken by Saxon Arms. 

It is not Saxon arms of Kents responsibility to trace and recover parcels sent by customers and no refund will be given.

If you are returning an item as a result of a mistake by Saxon Arms of Kent, or for a proven faulty item,

we will pay for the cost of postage for the returned item(s). All returns must be sent to:

Saxon Arms of Kent

127 Hockers Lane

Weavering

ME145JY